Aloha! And Welcome to Our House Miniatures, Dollhouses & Collectibles WE SUPPORT & PRAY FOR OUR TROOPS • PLEASE! Remember those in our Armed Forces, who serve & have served our country, they are our daughters, sons, wives & husbands. We unequivocally support our troops & pray for their safe return......God bless them & keep them safe. ________________________________________________________________ • • Join your Local Chapter of the Alzheimer's Association ________________________________________________________________ HOURS...24 Hrs a day (INTERNET ONLY) • Serving you going on 22 years • Our store in Honolulu Hawaii, closed Dec, 24th 2003 due to Ed's back surgery...We are now Internet only. (Up-Date August. 2007 further back surgery is being contemplated. Thank those of you who have emailed your very kind comments) Thanks again, Ed & Jean ________________________________________________________________ PAYMENT METHODS... • We accept Visa, MasterCard, American Express (Discover card holders please email) • If you have questions about any of the items colors, sizes etc. on this site please feel free to email us at miniatures@ourhousehawaii.com. We are here to make your collecting experience a happy one. ________________________________________________________________ ORDERING A WITH CREDIT CARD When ordering please make sure the Bill To address is the correct address that your credit card bill is mailed to. You may have moved & forgotten to change your address with the bank or credit card company. With Internet sales, unlike store sales, the customer enters the information on our order page and if the Bill To address does not match what your credit card company has it is noted on our order screen. So when ordering please make sure the information you put on our order page is the same as is on your current credit card bill. Correct information will avoid any unnecessary delays & misunderstandings. We will not process your order unless all the Bill To information is correct. In this day of Identity Theft we do this to avoid a fraudulent charge being made to anyone's charge card. _______________________________________________________________ RETURN POLICY... • Purchases may be returned only if damaged, for replacement only. All returns must have prior approval, with all material in the original packaging. Method of returned shipping must be pre-approved. • Returning merchandise must be returned within 10 days of outbound postmark. E-mail or call us if you have any questions. • IMPORTANT! Only USPS will be approved & accepted when returning merchandise to Hawaii. UPS to Hawaii will "not" be approved. ________________________________________________________________ SHIPPING POLICY... • In Stock items usually will be shipped within 3 to 5 business days. If there may be a delay you will be notified within 3 business day of your order. • "FREE SHIPPING" does not include shipping to Hawaii or Alaska. Customers in those two states pay actual shipping cost. Email for exact shipping cost. • If the item of your choice does not included FREE SHIPPING, please take a moment and email us for the exact shipping charges. In some instances as with small items we will not know the exact cost until we ship the item after which we will charge those exact costs to your card. • "If requested estimated shipping fees will be emailed before shipping". • Most items shipped from Hawaii are shipped Priority Mail • Within the continental US (48 states) UPS 2nd day service & Fed-ex are available, please email us. "PLEASE READ THIS SECTION" DOLLHOUSES... • • • All dollhouses are "NEW" in box Shipped Free to you direct from the manufacture by either UPS or FedEx depending upon the discretion of the dollhouse companies we represent. • If special shipping is requested customer pay actual cost of all other forms of shipping, air, etc. Email for exact shipping cost. ________________________________________________________________ Shipping & Return Policy on Paragon Picture Gallery Merchandise • FREE FedEx Ground Shipping unless stated on Paragon Picture Gallery merchandise in the continental United States. (Alaska, Hawaii excluded.) • We do not ship Paragon Picture Gallery merchandise outside of the United States nor do we ship Paragon Picture Gallery merchandise to an address in the United States that is ordered from outside of the United States • All Paragon Picture Gallery items are mint condition, professionally packed and insured. Shipped Free to you Direct from the Paragon Picture Gallery by FedEx or any other carrier depending upon their discretion. • If special shipping is requested on Paragon Picture Gallery merchandise customer to pay actual cost of all other forms of shipping, air, etc. Email for exact shipping cost. • If you receive Paragon Picture Gallery merchandise that has been damaged during shipping, please notify us immediately and we will arrange for a pick-up. All damaged claims must be made with-in 48 hours of receipt of your order. • All drop shipped (direct to you) Paragon Picture Gallery merchandise is non-returnable. • Since all orders on Paragon Picture Gallery merchandise are dropped shipped (shipped to you direct) and are custom made for you and to insure you the fastest delivery time possible your order and payment are processed immediately. • No Cancellations will be accepted on Paragon Picture Gallery merchandise. All cancellations and unauthorized returns are subject to a 50% restocking fee. Orders cancelled after merchandise is shipped will be subject to shipping charges both ways, plus a 50% restocking fee. ________________________________________________________________ WRONG PRICE... • If You Make A Purchase & We Have Inadvertently Mispriced An Item(s) Or Made an Error On This Web Site We Reserve The Right To Notify You Of That Error. At That Time You Can Choose To Accept The Corrected Price Or Error Or You May Cancel Your Order With No Penalty. We Are Not Perfect ________________________________________________________________ USA ONLY: • We do not ship outside of the United States nor do we ship to an address in the United States that is ordered from outside of the United States ________________________________________________________________ Thank you, Ed & Jean ourhousehawaii@yahoo.com ourhousehawaii@yahoo.com